Handbook

In this unit you will learn how historical, political & social factors impact on quality measurement in health care; the relationship of industrial and health care quality monitoring; epidemiological and statistical quality measurement principles; the strengths and limitations of current monitoring techniques; different sources of health care quality data; principles of clinical indicator programs; adverse event monitoring, satisfaction surveys and benchmarking; and the relationship between evidence based medicine, clinical practice guidelines and quality improvement.

You will appreciate the complexities in designing, implementing and evaluating quality improvement programs in the clinical setting.

The content aligns well with other management units in the program such as MPH5266 (Clinical Leadership and Management) and MPH5020 (Introduction to Biostatistics and Epidemiology). It is a core unit of the Graduate Diploma and Master of Health Services Management.